Klaviyo consultant in Hong Kong for Shopify and WooCommerce brands
Klaviyo set up and run by a retention strategist. Flows, segments and reporting built on your customer data, not on templates.
What I do in Klaviyo
Account audit
Flows, segments, deliverability and revenue attribution reviewed against your order data.
Lifecycle flows
Welcome, post-purchase, replenishment, cancellation and win-back, designed for your customers.
Segmentation
Value, lifecycle stage and behaviour segments that decide who gets what, and who gets nothing.
Subscription retention
Cancellation-reason analysis and win-back flows for subscription brands.
Campaign planning
A calendar tied to segments and margins rather than to the next discount.
Reporting
Dashboards for retention and repeat rate, with control groups so results can be trusted.
Why a strategist, not only a builder
Most Klaviyo accounts I see have the standard flows switched on and little idea what they add. The tool is rarely the problem. The thinking behind it is.
I start from your data: who buys again, who leaves and when. Then I build only what that analysis supports, and measure it against a control group.
I am a Klaviyo Advisor Partner with the Practitioner and Strategist certificates, based in Hong Kong and working with brands in Asia, Europe and the US.
How to start
Start with a Retention Diagnostic if you want to know where the revenue is before building anything. Choose the Rapid Impact Plan if you want it found and fixed in 90 days. For ongoing work, see Fractional Head of CRM.
Want a second opinion on your Klaviyo account?
Book 20 minutes. I will tell you where I would look first.
Book a 20-minute call