About cx studio hk
We craft smarter customer journeys and CRM solutions tailored for APAC businesses.
150+
15
Trusted partners
Clients served
Who We Are
Engage customers better, faster, and smarter.
We combine corporate-grade CX & CRM expertise with boutique speed and agility. From journey mapping to loyalty programs, our mission is to help APAC mid-market companies enhance customer engagement, retention, and satisfaction—delivering tangible results in weeks, not months.
Agile, proactive, and ROI-focused
Quick wins through CX Snapshot and CRM Health Check
Tailored solutions for E-commerce, Fintech, and Loyalty-heavy Retail
Our Mission
Help mid-market APAC companies turn customer insights into action—driving engagement, retention, and revenue through fast, practical CX & CRM solutions.
Our Vision
Become the go-to boutique CX & CRM consultancy in Hong Kong and APAC, known for measurable impact, speed, and client-centric innovation.
Our Values
Agile, proactive, responsive, and outcome-focused—delivering corporate-grade expertise with boutique flexibility.
How We Work
From Insight to Action in Weeks
Category title
Write a short description of this category
Discovery & Assessment
Quick Win Recommendations
Strategy & Roadmap
Implementation Support
Continuous Optimization
Understand your customer data, pain points, and business goals.
Identify immediate actions with measurable impact within 1–2 weeks.
Build a clear CX & CRM plan tailored to your business.
Guide adoption of tools, journey redesign, and loyalty program optimization.
Monitor results, refine strategies, and maximize retention and engagement.
Our Work
Tailored CX solutions driving real business growth.
Retail Revamp
Boosted customer retention by 25% in six months.
Banking Boost
Streamlined CRM, increasing engagement by 40%.
cx studio hk transformed our customer journey, boosting satisfaction and loyalty remarkably.
Li Wei
Their CRM solutions streamlined our processes and deepened customer engagement quickly.
Amy Ng
